Password Reset

QuestionsCategory: Hello GorgeousPassword Reset
Virtue31 asked 3 years ago

I submitted a question days ago and somehow it has been deleted and unanswered. 
I have tried on numerous attempts to reset my account password however I still have not received the email to reset it. 
Please advise on how we are to successfully request a new password to our account?  I would like to be able to verify that I the most current update of Hello Gorgeous because I update Genesis. 

2 Answers
Jennifer Staff answered 3 years ago

Please email with your email that the theme was purchased under or the username.

Jennifer Staff answered 3 years ago

The password does get stuck in a loop on Safari and chrome. Sometimes a different browser works.