Error: Widget import data could not be read. Please try a different file.

QuestionsCategory: Import IssuesError: Widget import data could not be read. Please try a different file.
Kimbery Rhodes asked 2 years ago

I just imported the demo data (Hello Coach) according to the instructions and got the following notification:
“Error: Widget import data could not be read. Please try a different file.”
The demo import has finished, but there were some import errors.
More details about the errors can be found in this log file
 
Here are the details of the log file:
 

---Upload files---
Customizer file was not uploaded. Error: No file provided.

---Upload files---
Redux file was not uploaded. Error: No file provided.

---Upload files---
The import files were successfully uploaded!
Initial max execution time = 30
Files info:
Site URL = https://kimberlynotkim.com
Data file = /home/kimberl3/public_html/wp-content/uploads/2020/12/1-HC2-Demo-XML.wie
Widget file = /home/kimberl3/public_html/wp-content/uploads/2020/12/2-HC2-Demo-WIE.xml
Customizer file = not defined!
Redux files:
not defined!

---Importing widgets---
Error: Widget import data could not be read. Please try a different file.

1 Answers
Support Team Staff answered 2 years ago

What program are you using to do the import? We recommend One Click Demo Import, or the traditional WordPRess Importer, and WordPRess Widget Importer

Kimbery Rhodes replied 2 years ago

I actually uploaded the OTHER demo content (1 instead of 2) the exact same way and had no issues, so I think there’s an issue with the file vs. the process. I was importing with the Appearance–> Import Demo Data per the tutorial. Again, demo content 2 worked just fine.