Hello Chic Theme not letting me connect Footer Instagram Feed

QuestionsCategory: QuestionsHello Chic Theme not letting me connect Footer Instagram Feed
Avalon Acaso asked 10 months ago

Hello!
I purchased the Hello Chic theme for my WordPress site. The demo on the website clearly shows that you can connect a Instagram feed in the Footer section. However, when I go to my WordPress to edit the widget, it’s telling me that “Your site does not support the sbi/sbi-feed-block”, and I cannot connect my Instagram.
Demo - IG feature
Ig - Feature not allowed
How is this happening when I purchased the Hello Chic theme that does indeed have the Instagram feed possible as seen in the demo?
Thanks,
Avalon

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Support Team Staff replied 10 months ago

Can you send the URL and login details to support@helloyoudesigns.com and we can try to log on and take a look. It may be a hosting/website issue, or plugin issue.