Hello Glam: Error returned

Questions › Category: Questions › Hello Glam: Error returned
0 Vote Up Vote Down
Sean Young asked 3 years ago

Hi there,
You assisted me in getting the error message removed from the top of the Hello Glam, but then when I went to the demo pages, they were all blank.  I reinstalled Hello Glam and now I have no pages and the error has returned.  Help!

Attachments
Screenshot_2021-01-25-Jacquelin-Thomas-–-Just-another-WordPress-site.png
Sean Young replied 3 years ago

Thank you I was getting the 404 error message when I clicked on the pages.

1 Answers
0 Vote Up Vote Down
Support Team Staff answered 3 years ago

Was able to look at the site. All of the pages are there, but it looks like they were moved to the trash bin. The trash has not been emptied so they can be moved back to the actual site.

I then added the code that was added to the other version for the navigation color customizer so you would not have that error.

Sean Young replied 3 years ago

unfortunately, now when I go to publish the pages, it gives me: Publishing failed. The response is not a valid JSON response.
Not sure why. When I had them before it gave me the 404 message.

Support Team Staff replied 3 years ago

When the pages are deleted they will show a 404. Was able to log on and published the blog page directly from your page list. However when in edit mode you can not. This looks to be an issue with the wordpress install. Which may also explain the customizer problem. I deactivated the Glam theme and activated the default genesis theme to test, and it did the same error with not publishing the pages. You may need to reach out to your host, or start the install again. Not the theme install, but a WordPress install.