Installation Help

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hollbrks17@gmail.com asked 7 years ago

Hi!
I recently purchased a theme and I had a problem uploading it to WordPress. I got in contact with Bluehost customer support and the agent said “Trying to import the Demo content using Theme Demo Import plugin. Importing the widget using the WIE file now Uploading the demo content XML file, for the actual demo import. I tried importing the demo contents .xml and .wie. Unfortunately, it was giving me error while importing.” How can I resolve this?
Thanks!
Holly

1 Answers
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Jennifer Staff answered 7 years ago

To import the Demo XML go to Tools > WordPress > Import then load in the XML.   Once done you would go to Tools > Widget Importer (the plugin should be installed to see this option) and then load in the WIE file.  Is it that the import is timing out, what is the error it is giving you?  Bluehost is one of the hosts that has issues with imports, they will time out, or give an error page.  Send me an email with your URL and login and I’ll see if I can get the import to run. jennifer@helloyoudesigns.com