Contact Form Not Working

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Bethany Gaston asked 1 year ago

Hello! I have been using a Hello Blush template for quite a while now without issue, but recently my contact forms stopped working. I have not made any changes to them since the initial set up. Did something go wrong with an update? It says that “Your submission went through” but I am not receiving an email.

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Jennifer Staff answered 1 year ago

With the submission of forms, it is not really controlled by the theme itself. We see this happen a lot with godaddy and bluehost users. I’m not sure if either is your host, but you can try to reach out to the host and let them know that your site is no longer sending outgoing form submissions. Sometimes they are able to reset whatever it is that needs to be reset on the server end so the site sends info out. If they are of no help, changing the form will sometimes trigger it to work again. So for example if you are using the default block forms, change to NinjaForms, or ContactForm7, or Gravity Forms.