I’m getting a “Failed to Import…” messages

QuestionsCategory: Error MessagesI’m getting a “Failed to Import…” messages
Jennifer Staff asked 4 years ago
1 Answers
Jennifer Staff answered 4 years ago

If you get a failed to import message, carefully read what it is. Most often it is because you did not have the plugin installed that the import content would be assigned to. Say you are not using Woocommerce, then none of the shop content will import. Same for Easyrecipe, or the Portfolio plugin, those items would not import.

Natalie Brusnahan replied 2 years ago

I’m having the same issues. There is a lot of failed to import lines – but I’m really unsure what plugins they relate to!

Support Team Staff replied 2 years ago

Each line should provide a clue. It will say products, portfolio, etc. If it doesn’t and it says media, then most likely your host is timing out on the import.

Natalie Brusnahan replied 2 years ago

Thanks. I’ve updated all the plugins now so it’s just the Woocommerce that I haven’t added. Everything else in importing right except for the media. How can I fix this?

Support Team Staff replied 2 years ago

It may be from your host timing out, or if the connection you are using is not good. You can email the support team your login information at supportteam@helloyoudesigns.com One of us can log on and see what is happening.