Trouble uploading media images

QuestionsCategory: QuestionsTrouble uploading media images
Wendy Robinette asked 8 months ago

I can’t upload a new header image into my Genesis Hello and Co theme. I have sized it at 700×350 as instructed. I have saved it at 72 resolution png AND 72 resolution jpg. I keep getting an error saying that the file type is not allowed, or the file exceeds the size allowed. What is happening?

1 Answers
Jennifer Staff answered 8 months ago

Can you email me the file? I’ll try to load it.

Are there any characters in the file name? Sometimes that will cause it. Also can try logging of, clearing the browser cache and then logging back on.