Trouble uploading media images

QuestionsCategory: QuestionsTrouble uploading media images
Wendy Robinette asked 8 months ago

I can’t upload a new header image into my Genesis Hello and Co theme. I have sized it at 700×350 as instructed. I have saved it at 72 resolution png AND 72 resolution jpg. I keep getting an error saying that the file type is not allowed, or the file exceeds the size allowed. What is happening?
 
Thanks
 

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1 Answers
Jennifer Staff answered 8 months ago

Can you email me the file? I’ll try to load it. jennifer@helloyoudesigns.com

Are there any characters in the file name? Sometimes that will cause it. Also can try logging of, clearing the browser cache and then logging back on.